How May We Help You?

ring, ring! Customer service is our number one priority here at NoiseFX. If you need assistance, you can find answers to many common questions listed below. If you have another question or would rather talk to us directly, you may call us at 916-432-3235 from 9:00 am to 6:00 pm PST Monday through Saturday.

Customer Service FAQ (Frequently Asked Questions)

Product Information

» Do you stock all of the items shown on your Web site?
» The item I saw on your Web site last week is gone! What happened?
» How can I find out when new items are added to your catalog?
» Can you hold an item for me?
» Why are all of your sound samples just noises?
» Do your used items include the original box, manual, etc.?

Ordering Information

» How do I place an order?
» What forms of payment do you accept?
» Do you ship outside of the USA?
» Do you charge sales tax?
» Is my personal information safe?

Shipping Information

» What orders qualify for free shipping?
» When will my order arrive?
» How much does shipping cost for international orders?
» What carriers do NoiseFX use?
» What if something is damaged in transit?
» Do you ship to my country?

Return / Exchange Information

» What is your return policy?
» How do I make a return?
» What if there is a problem with my order?

Purchasing Information

» Do you buy gear?
» Can I trade you for something I see on your Web site?

Information About NoiseFX

» Contacting NoiseFX
» Company information
» Customer testimonials
» Legal information
» Privacy policy